The Utility Billing division includes a customer service representative, two utility billing associates, and four meter readers. The utility billing office staff provides administrative assistance to customers signing up for electric, water & sewer service and garbage collection and handles technical clerical work. The meter readers are among the most visible of the City employees because they work throughout the City reading electric and water meters daily. The daily operation is under the direction of Cynthia Carson.
Customers may complete contracts by visiting the Utility Billing Division, by fax or electronically with proper identification. A deposit may be required to obtain services. In lieu of deposit, a customer may present documentation from an electric provider demonstrating a satisfactory credit report. Payments for deposits may be made in cash, personal check, money order, certified check, or credit card.
The City offers a $5.00 per month water service discount for senior citizens who are 65 or older if they own or lease the property in which they reside. In order to receive the senior citizen discount, the customer must provide adequate identification verifying their date of birth and complete an application form available in Utility Billing.
Direct debit service and equal payment plant (budget plan) are other services offered, and customers interested in these conveniences should contact Utility Billing.
The city accepts credit card and debit card payments for utility service. On-line eCheck and credit card payments are accepted through Martinsville Citizen Self Service. There is a 50 cents fee for eCheck processing. The convenience fee for the credit card is based on the amount of the transaction. The minimum fee for credit card processing is $3.00. All bills are payable at the City Treasurer's Office. Drive-through and night depository facilities are available for customer convenience.
Utility Billing is located in the Martinsville Municipal Building at 55 W Church Street, 1st floor, Room 103, adjacent to the Treasurer's Office. You may contact this office by telephone at 276-403-5146, fax at 276-403-5179, by mail at PO Box 1112, Martinsville, VA 24114, or by email at email@example.com .