Government: Ensure a Government That Is Efficient, Transparent, Affordable, Inclusive & Collaborative

  • Key Outcomes: Completed Survey
  • Success Indicator: Improved customer satisfaction
  • Supporting Goals:1.3/1.6 Complete and analyze a customer service survey. Develop action plan based on surveys.
  • Performance Measure: An understanding of how customers feel about services being delivered
  • Lead Responsibility: City Manager and Department Heads
  • Priority: Immediate


Martinsville Police Department utilizing neighborhood resource officers conducted a citizen neighborhood survey in the fall of 2018 with over 1600 survey responses.