Service Connections

Set Up a Service Connection

To arrange for a new water or sewer connection please complete the application form (PDF) and visit one of the following locations:

  • Water Resources Office
    55 W Church Street
    Room 222
    Martinsville, VA 24112
  • Public Works Office
    55 W Church Street
    Room 226
    Martinsville, VA 24112

After completion, the payment for connection charges will be paid at the Treasurer's office, then sign a service agreement in the Utility Billing Office, both located in the Martinsville Administration Building.

Change a Service Connection

Changes involving existing services are handled by the Utility Billing Office, which can be contacted by calling 276-403-5146. Monthly charges are calculated as specified in the Schedule of Water and Sewer Service Rates as adopted and periodically revised by City Council.