Compliments & Complaints Procedure

The Martinsville City Sheriff's Office's image and reputation depend on the personal integrity and discipline of all Sheriff's Office employees. To a large degree, the public image of the Martinsville City Sheriff's Office is determined by how we treat the citizens we serve and how we respond to allegations of misconduct against our employees. The Martinsville City Sheriff's Office must competently and impartially investigate all allegations and complaints bearing on the Sheriff's Office's response to community needs. The Sheriff's Office recognizes that its personnel are often subject to intense pressures in the discharge of their duties and must remain neutral under circumstances that are likely to generate tension, excitement, and emotion. In these situations, actions and events frequently result in misunderstanding and confusion. The Martinsville City Sheriff's Office has a procedure for receiving compliments and a procedure for the investigation of complaints. We welcome all information that can help us in our daily operations, both good and bad.

How to Make a Compliment

If you wish to make a compliment about the actions of an officer or about any aspect of Sheriff's Office operations, please:

• Come to the Sheriff's Office and tell any employee that you want to make a compliment - the Sheriff's Office is located at:
  13 S Moss Street
  Martinsville, VA 24114
• Call the Sheriff's Office at 276-403-5151 and tell the person answering the phone that you want to make a compliment
• Email your compliment to the Sheriff's Office
• Write your compliment and mail it to the Sheriff:
  P. O. Box 1326
  Martinsville, VA 24114

How to Make a Complaint

If you wish to make a complaint about the actions of an officer or about any aspect of Sheriff's Office operations, please:

• Come to the Sheriff's Office and tell any employee that you want to make a complaint - the Sheriff's Office is located at:
  13 S Moss Street
  Martinsville, VA 24114
• Call the Sheriff's Office at 276-403-5151 and tell the person answering the phone that you want to make a complaint
• Email your compliment to the Sheriff's Office
• Write your compliment and mail it to the Sheriff:
  P. O. Box 1326
  Martinsville, VA 24114

A supervisory officer will assist you in filling out a complaint form. This form asks you to identify yourself and then give specific details about your complaint.

Your complaint will then be investigated. You may be contacted and asked additional questions about your complaint.