Frequently Asked Questions

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Contact the Health Department or the Animal Control Office. If you have been exposed to the bat then a health exposure report will need to be filed and the bat will need to be captured for analysis. If you feel that you have bats in a noncommon area (examples: attic, roof, etc.) then you will need to contact an exterminator or wildlife removal service.

Wildlife is a common issue when living in more rural areas. We strongly advise to not leave food out for wildlife. Also, if you have outdoor companion animals we suggest making adjustments so that wildlife does not have access to their food. There are wildlife removal services that can trap the animals and remove them from your property, however, Animal Control Division is not sanctioned to remove nuisance animals within the City of Martinsville.

If the animal poses an immediate threat to you or your companion animals you can contact Animal Control during business hours or the contact the Police Department after hours and an officer will come to assist in the immediate threat.

Contact Animal Control through the non-emergency communications number so that an officer can be dispatched to assist.

Contact the Animal Control Office. If no one answers leave a detailed message and an officer will return your call as soon as possible.

Inform your neighbors and utilize social media to help locate your missing animal.

The Shelter is open Monday through Friday and allows the public to come and see the animals to see if your companion is located at the shelter.

The Martinsville City Animal Control and Shelter strives to help citizens with their companion animals. We have many resources that can help you with your animals. The preferred option is for owners to find a home for their companion animals. The last resort is surrendering the animal to the shelter. If this is your option please contact the Animal Control office and the officer will walk you through the steps of how to turn the animal over.

At the Martinsville Animal Shelter, we partner with the Martinsville Henry County Society for the Prevention of Cruelty to Animals (SPCA). The SPCA handles our adoptions and all applications and fees are turned in to the SPCA. The Animal Control Office has copies of the applications and a digital form can be found on the Martinsville Henry County SPCA website.

Hunting in Martinsville City is regulated by the Department of Wildlife Resources. Martinsville City only allows Urban Archery you may not discharge a firearm within the City limits.

Hunters must obtain written permission from the property owner. No firearms other than a bow and arrow may be in the hunter's possession. Discharge of an arrow is permitted only in order to take a deer. No discharge of an arrow shall be made toward any person, any animal other than a deer, any structure or any vehicle in such a manner as the arrow may strike such person, animal, structure, or vehicle, nor shall a discharge be made in such a manner that the arrow may strike in any roadway. Archery equipment can only be discharged from temporary platforms elevated at least seven feet above the ground. Any disabled hunter unable to hunt from such a platform must comply with all regulations established by the Virginia Department of Game and Inland Fisheries. No pursuit of an injured or wounded deer shall be permitted upon the land of neighboring landowners unless the hunter has first obtained permission from that landowner. No field dressing of deer shall be permitted without the permission of the landowner.

Any other questions regarding hunting can be directed to the Department of Wildlife Resources.

Call the Police Department at 276-638-8751.

Traffic fines can be paid via the Martinsville General District Court.

To contact a particular officer, call 276-403-5300 during business hours. After hours, contact the communications center (by calling 911). If the officer is not currently working, they will get back to you as soon as they return.

There are several appeal options available for taxpayers who feel that their opinion of the value of their property differs from the assessor's value. The burden of proof is on the taxpayer to show that the property is valued above fair market value. Contact the assessor to first review the factual data that the assessor has recorded for the property. Property information is available for public inspection in the Commissioner's office. Appeal applications can be downloaded for Commercial, Residential, or Vacant properties. For assistance, contact the assessors at 276-403-5136.

Many economic factors such as interest rates, inflation rates, housing supply and demand, and tax law changes can affect the housing market and fair market value. Activity within the housing market will drive property value. If homes similar to yours sell for higher prices, your home would bring a higher price if you offered it for sale on the open market. As property values change in the marketplace, those changes must be reflected in the locality's assessment books.

Regular maintenance helps retain the value of your property, but generally does not increase the value of your property. However, if a combination of several of the following repairs or replacements are done at one time, the assessed value may increase:

• Exterior painting
• Gutter or downspout replacement
• Roof repair or replacement
• Window replacement
• Furnace replacement
• Porch or step repair

Typically, improvements that increase the market value of your property will increase the assessed value. Examples of these include:

• Adding rooms or garages
• Adding central air conditioning
• Extensive remodeling of kitchens and bathrooms
• Replacing old siding with aluminum or vinyl siding

Call the Commissioner of Revenue's Office at 276-403-5131 or 276-403-5136 for information. All applicants must complete applications for real estate tax relief in the Commissioner's office. The application process usually takes less than thirty minutes to complete. The applicant must supply documentation about his/her income and the income of any other relatives living in the home. He/she must also supply documentation regarding the combined financial worth of the property owner(s) as of December 31st of the year preceding the taxable year. An affidavit confirming the accuracy of the information provided for the application must be signed.  

Applicants for the veteran's 100% total and permanent service-connected relief must complete a one-time application in the Commissioner's office and provide the VA determination letter.

Financial statements for each individual living in the home for the year immediately preceding the taxable year including:

• Income tax return (if applicable including W-2 wage statements)
• SSA 1099 (income statement for your social security benefits)
• 1099 for Pension
• 1099 for Dividends
• Interest Statements for the preceding calendar year (from stocks, certificates of deposit, checking or savings accounts)
• Statement of actual cash value of certificates of deposit, stocks, bonds
• December bank statements for checking and savings accounts
• Social Security number for each person living in the home

Statements from Social Services regarding any assistance received including:

• SSI income statement
• Food Stamps
• Fuel Assistance
• Housing Allowance

Yes. All information is strictly confidential and not open to public inspection pursuant to the Code of Virginia.

To be eligible for the real estate tax relief program, you must apply each year between January 2 and April 1. The final deadline for application is April 1. If you are eligible, relief will be applied to your real estate tax bill due on June 5 and December 5 of the calendar year in which you qualify for relief.

Qualifying veterans will only have to apply one time provided the property remains their primary residence.

Yes. The applicant seeking relief must own and occupy the property. An exception is allowed for persons living in nursing homes, hospitals, or convalescent homes for physical or mental care as long as their property is not being used by or rented to others for monetary consideration.

The applicant who occupies the home and is the owner of the record must be 65 years of age.

No. Individuals who are under 65 and are certified to be permanently and totally disabled by the Department of Veterans Affairs, the Railroad Retirement Board, or the Social Security Administration may apply for real estate tax relief provided they meet the income and net worth requirements. If an applicant is not eligible for certification by any of these agencies, he/she must provide sworn affidavits by two medical doctors who are licensed to practice medicine in Virginia. At least one of the affidavits must be based on a physical examination by your physician.

The gross combined income of the owner(s) during the calendar year preceding the taxable year cannot exceed $35,980 per year. Income from relatives living in the home (excluding $10,000 per person, other than the property owner or their spouse) is included in computing gross income.

All income ranges will be modified annually every January 1st by the CPI-W as determined by the Bureau of Labor Statistics in the Department of Labor, which, by law, is the official measure used by the Social Security Administration to calculate COLAs.

Examples of income include:

• Wages
• Social Security
• Annuities
• Pensions
• Disability Income
• Interest
• Dividends
• Business Income
• Farm Income
• Income From Rental Property
• Income From Roomers and Boarders

The total combined net worth of the owner(s) as of December 31 of the year preceding the taxable year shall not exceed $65,000. The fair market value of the home and up to ten acres of land on which the home is situated is not included in the combined net worth total. The owner(s) and spouse living in the home shall provide their federal tax return, if applicable, and any other documents to verify their total combined net worth for the preceding year (see previous section on necessary documentation).

Real estate other than the residence, bank accounts, trusts, certificates of deposit, stocks, bonds, cash value of life insurance policies, and the value of the personal property such as automobiles, trailers, motorcycles, etc., of the owner(s) and the spouse of any owner.

If the new owner is a qualifying spouse or qualifying co-owner of the property, then the relief will remain in effect. If the new owner did not qualify, then the exemption is prorated to the portion of the tax year in which the qualifying person owned the property.

No. If there is a mortgage on the property, you are still eligible to apply for real estate tax relief.

If yes, submit your Special Event Request and Questionnaire (PDF) to the City Manager's office:
55 W Church Street
Room 216
Martinsville, VA 24112
Phone: 276-403-5182

If no, please make sure that you are compliant with any other permitting or inspection requirements that are detailed in further questions.

If yes, provide a copy of the insurance certificate to the City Manager's office at:
55 W Church Street
Room 216
Martinsville, VA 24112

If no, obtain the necessary insurance coverage for the event and submit an insurance certificate as required.

If no, contact the Police Department at 276-403-5304 to discuss crowd control and policing issues.

If no, contact the Fire Marshal at 276-403-5200 to discuss fire and rescue issues.

If yes, contact the Sheriff at 276-403-5151 to discuss parade escort assistance.

If yes, contact Public Works at 276-403-5154 to discuss closures and times.

If no, contact Public Works at 276-403-5154 for requirements.

If yes, contact the Utility Billing Department for temporary electric and water service at:
55 W Church Street
Room 103
Martinsville, VA 24112
Phone: 276-403-5146

If yes, contact Inspections at 276-403-5173, or visit their office for any necessary permits and requirements. Their office is located at:
55 W. Church Street
Room 215
Martinsville, VA 24112

If yes, contact Inspections to ensure that each device has been properly inspected and necessary permits have been obtained. They can be called at 276-403-5173, or visited at:
55 W. Church Street
Room 215
Martinsville, VA 24112

If yes, contact the Zoning Office for sign code compliance. They can be called at 276-403-5380, or visited at:
55 W Church Street
Room 215
Martinsville, VA 24112

If yes, contact the Virginia Department of Alcoholic Beverage Control (ABC) or Roanoke Regional Office at:
2943 D Peters Creek Road
Roanoke, VA 24019
Phone: 540-562-3604

Once state licensing is received contact the City of Martinsville Commissioner of the Revenue to obtain your local ABC license. They can be called at 276-403-5131, or visited at:
55 W Church Street
Room 101
Martinsville, VA 24112

If yes, contact Henry/Martinsville Health Department:
295 Commonwealth Blvd
P.O. Box 1032
Martinsville, VA 24114
Phone: 276-638-2311
Fax: 276-638-3537

Each food vendor must contact the Health Department and either obtain a permit to operate a temporary food establishment or prove that you qualify as being exempt from the requirements of the Food Regulations. Download Application for Temporary Restaurant Permit (PDF). Find more Health Department information regarding food safety or food regulations.

After contacting the Health Department, each food vendor must register with the City of Martinsville Commissioner of the Revenue for City of Martinsville Meals Tax Collection. Download the Meals Tax Registration Form (PDF) and submit it at
55 W. Church Street
Room 101
Martinsville, VA 24112
Phone: 276-403-5131

Food trucks/trailers must have a current fire inspection. Please contact the Martinsville Fire Marshal at 276-403-5200 10 days prior to the event to verify the current inspection.

If yes, contact the Department of Agriculture and Consumer Services Division of Dairy Foods:
210 Church Avenue SW
Roanoke, VA 24011
Phone: 540-562-3641
Fax: 540-857-7582

Each vendor offering these items must comply with proper production techniques for safely processing foods and properly label all items offered. Some home-processed products may not be allowed. Find more Department of Agriculture and Consumer Services information regarding food safety.

If yes, you must register for a Virginia sales tax number by downloading and filing Form R-1 (PDF) from the Virginia Department of Taxation to collect, report and remit the sales tax. Instructions (PDF) for State Business Registration Form.

If yes, contact the Martinsville City Manager's office for permit requirements at 276-403-5182.

If not, contact the Disability Rights and Resource Center at 276-226-1696 for information about how to make your event accessible or about questions pertaining to the Americans with Disability Act (ADA).

If yes, congratulations! you have completed all the permitting and licensing requirements to hold a safe and successful special event in the City of Martinsville! Please provide a list of vendors (XLSX) participating in your event, 5 days prior to the event, to the Commissioner of the Revenue office:
Martinsville Municipal Building
55 W Church Street
Room 101
Martinsville, VA 24112

If no, contact any necessary departments to start the permitting and inspection process with their office. When this is complete, proceed to the Commissioner of the Revenue office for final permitting and licensing requirements.

Automobiles, trucks, recreational vehicles, motorcycles, trailers, boats, airplanes, mobile homes, and business furniture, fixtures, and equipment are examples of tangible personal property. Machinery and tools used in the manufacturing process are considered to be personal property but are taxed at a different rate ($1.85 per $100 of assessed value).

The Martinsville City Council establishes a personal property tax rate each year in June. The actual tax is then computed by multiplying the property's assessed value by this rate. The current rate for general personal property is $2.30 per $100 of the assessed value of the property. The current rate for machinery and tools is $1.85 per $100 of assessed value.

The Commonwealth of Virginia provides the City of Martinsville with $626,428 annually to disburse as Car Tax Relief to individuals with qualifying vehicles. If you have a qualifying vehicle your tax assessment will be reduced by the annually calculated relief percentage. The relief percentage will vary annually depending on how many vehicles qualify for relief, the total amount of the assessments of these vehicles, the total number of vehicles assessed at $1000 or less, and the total assessment amount of vehicles with assessed values between $1,001 and $20,000.

The calculated percentage rate for relief for the tax year 2022 is 47.40% for qualifying vehicles (see requirements below) with assessed values between $1,001 and $20,000.

No. Any personal property owned on January 1st is taxed for the entire calendar year.

Yes. Martinsville is not a prorating locality and any motor vehicle owned on January 1 is taxed for the entire year. However, if you moved from Martinsville prior to January 1 and you were taxed, you must submit documented proof that you were a domiciled resident of another locality or state on January 1 of the taxable year before any abatement of taxes can be done.

The Personal Property Tax Relief Act of 1998 (PPTRA) provides tax relief for passenger cars, motorcycles, and pickup or panel trucks having a registered gross weight of less than 7,501 pounds. City Council has passed a resolution that states 47.40% is the set percentage of PPTRA to be applied to personal use vehicles valued between $1,001 and the first $20,000. To qualify, a vehicle must:

• Be owned by an individual or leased by an individual under a contract requiring the individual to pay the personal property tax
• Be used less than 50 percent for business purposes

In addition, you must file and sign your blue tangible personal property form annually and return it to the Commissioner of the Revenue office by May 1st.

If you can answer yes to any of the following questions, your motor vehicle is considered by State Law to have a business use and does not qualify for Car Tax Relief:

• Is more than 50 percent of the mileage for the year used as a business expense for Federal Income Tax purposes OR reimbursed by an employer?
• Is more than 50 percent of the depreciation associated with the vehicle deducted as a business expense for Federal Income Tax purposes?
• Is the cost of the vehicle expensed pursuant to Section 179 of the Internal Revenue Service Code?
• Is the vehicle leased by an individual and does the leasing company pays the tax without reimbursement from the individual?

The Commissioner of the Revenue is generally required to determine the assessed value of motor vehicles based on a recognized pricing guide, if available, or a percentage of the original cost. The pricing publications used are the J.D. Power (formerly N.A.D.A.) Official Used Car Guide and the Official Older Car Guide. The value taken from these books is the average loan value. If the vehicle is not listed in the guide, the value will be assessed on a percentage of the purchase price or a percentage of the prior year's assessment.

If you feel your vehicle has been over-assessed you can appeal the assessment. To appeal the assessment, you must bring the vehicle to the City Municipal Building so that the Commissioner can view the vehicle. If the vehicle is inoperable, you may schedule an appointment for the Commissioner to view it. To show that the vehicle's value is less than the average loan value established in the NADA official used car guide please provide any of the following:

• An independent appraisal from a reputable shop or repair facility
• A police report for incident causing damage
• A description of specific conditions that make your vehicle's value less than the average loan value listed in the National Automobile Dealers Association (NADA) guide - for example body damage and missing engine
• A service receipt dated within 3 weeks of January 1st showing the vehicle mileage for a high mileage deduction - to receive a high mileage deduction, you must provide mileage proof annually.

The Commissioner of the Revenue may require additional information necessary to corroborate a taxpayer's claim or appeal.

Yes, all personal property is taxable, even unlicensed and/or inoperable vehicles. This property must be listed on your vehicle verification form and filed on or before May 1st each year for as long as you own it. However, you may appeal your assessment if the reason that the vehicle is unused and unregistered is the condition of the vehicle.

Personal property tax returns may be filed by mail to:
Commissioner of the Revenue
P.O. Box 1222
Martinsville, VA 24114-1222

They can also be filed in person at the Commissioner of the Revenue's office at:
55 W Church Street
Room 101
Martinsville, VA 24112

Or dropped in the City Treasurer's overnight lock box located beside the drive-thru at 55 W. Church Street.  Please note "Commissioner of the Revenue" on your envelope if you are not using a preprinted envelope.

If no, then you do not need a City of Martinsville business license.

If you are unsure of the boundary lines, please contact the Commissioner of the Revenue Office Real Estate Division at 276-403-5129 or refer to the City of Martinsville GIS maps.

Contact the Inspections Department to determine if the property passes building and fire code requirements.

• If yes, bring your zoning inspection approval with you to the Commissioner of the Revenue office when you apply for your City of Martinsville business license, continue to the next question.
• If no, contact the Zoning and Inspections Offices for necessary approvals before proceeding to the next step.

If yes, contact Economic Development for information on an available property, or the Martinsville-Henry County Chamber of Commerce.

If no, continue to the next question.

If yes, contact the Zoning and Inspections Office for special use requirements.

If no, continue to the next question.

If yes, contact the Community Development office for sign code compliance, or for plan review, building permit and certificate of occupancy issuance. After contact, continue to the next question.

If no, continue to the next question.

If yes, contact the Virginia Department of Alcoholic Beverage Control (ABC) or Roanoke Regional Office:
2943 D Peters Creek Road
Roanoke, VA 24019
Phone: 540-562-3604
Once state licensing is received contact the City of Martinsville Commissioner of the Revenue to obtain your local ABC license. After contact, continue to the next question.

If no, continue to the next question.

If yes, contact Martinsville-Henry County Health Department for approval:
295 Commonwealth Boulevard
P.O. Box 1032
Martinsville, VA 24114
Phone: 276-638-2311
Fax: 276-638-3537
After contact, continue to the next question. You must register with the City of Martinsville Commissioner of the Revenue for City of Martinsville Meals Tax Collection when you apply for your business license. See the Meals Tax Registration Form (PDF).

If no, continue to the next question.

If yes, contact the Virginia Employment Commission regarding withholding information at:
233 W Commonwealth Boulevard
Martinsville, VA 24112
Phone: 276-634-3600
You may obtain workman’s compensation insurance from your own insurance company. After contact, continue to the next question.

If no, continue to the next question.

If yes, contact the State Board for Contractors for state licensing requirements. You will also need to provide a Certificate of Insurance for Worker’s Compensation with the Commissioner of the Revenue when applying for a business license. Download Form 61A (PDF).

If no, continue to the next question.

If yes, contact the State Corporation Commission Clerk’s Office at 804-371-9733 or toll-free in Virginia at 866-722-2551, or visit their website.

If no, continue to the next question.

If yes, download forms and find business-related information at IRS. Bring your Federal ID number with you when you apply for your business license.

If no, continue to the next question.

If yes, register for a Virginia sales tax number by downloading and filing Form R-1 (PDF) from the Virginia Department of Taxation (Instructions for State Business Registration Form (PDF)). You can also register for Virginia taxes online.

If no, continue to the next question.

If yes, register online with the State Corporation Commission Clerk's Office. There is a $10 filing fee. For more information regarding fictitious names please refer to the State Corporation Commission website. Bring the proof of registration from the Clerk's office when you come to complete your business license application with the Commissioner of the Revenue.

If no, continue to the next question.

If yes, the Commissioner of the Revenue will establish your personal property account when you file your business license application.

If no, continue to the next question.

If yes, contact the Martinsville City Manager’s office for permit requirements at 276-403-5182.

If no, continue to the next question.

If yes, contact the Martinsville City Manager’s office for permit requirements at 276-403-5182.

If no, continue to the next question.

If yes, congratulations! You are ready to submit your application for a City of Martinsville Business License!

Please complete your Business License Application (PDF). If you need assistance with completing the application, you may contact the Business License Auditor in the Commissioner’s office by phone at 276-403-5133.

Due to COVID-19, the Commissioner of the Revenue encourages you to complete the licensing process either by email, fax (276-403-5337), or phone (276-403-5133). The Business License Auditor in the Commissioner's office will tell you what documentation you will need to submit in addition to the business license application to complete the licensing process.

Brownfields are usually concentrated in urban areas, but they can really be anywhere. They are typically abandoned or underutilized commercial or industrial sites, such as manufacturing facilities, warehouses, gas stations, machine shops, and dry cleaning facilities, but they can even include residential properties where, at some point, hazardous substances might have been used.

View Representative Site Photos (PDF).

It is possible that you own a brownfield. Ask yourself this: "Is my land or property idle, vacant, or less productive than it ought to be? Are there concerns about environmental contamination contributing to that problem?"

If you answered yes to both questions, then you might own a brownfield.

Many brownfield sites are located in unattractive, economically depressed parts of a neighborhood. Cleanup and redevelopment of these sites encourage higher property values and create jobs, in addition to creating a safer, cleaner, healthier space to house businesses and/or residences.

Private and public organizations play a role in assessing, cleaning up, and redeveloping brownfield sites. Key players include state and federal environmental agencies, economic development and planning agencies, citizen and community groups, commercial lenders, technical consultants, legal counsel, local government agencies, developers, investors, and real estate professionals.

Yes. In addition to direct financial assistance, federal, state, and local tax incentives are available to property owners and developers to help reduce the costs of brownfield projects. Federal tax incentives include the Taxpayers Relief Act, which allows eligible taxpayers to deduct qualified cleanup expenses at brownfields in the year expenses are incurred, and rehabilitation income tax credits for 10% of the expenses of rehabilitating structures built before 1936.

Many factors affect the cost of cleanup. For example, if groundwater under the site is contaminated in addition to soil, the cost of cleanup is likely to be much higher. If the contaminated materials need to be transported off-site for treatment, that will also raise the cost. The cost will also depend on standards that apply to the future use of the property. If a brownfield property is remediated to commercial use standards rather than residential use standards, the cleanup will typically be less expensive. The cost to the property owner of the cleanup will also be affected by whether there are other parties, such as previous owners, who may be potentially responsible for the contamination and, thus, must share in cleanup costs.

Cleanup will vary according to the level, type, amount, and extent of contamination, as well as cleanup standards that apply to the site. A site with extensive soil or groundwater contamination cleaned up to residential standards will take longer than a site with minimal contamination that will be used for industrial purposes. Factors like time of year or unusually bad weather may also affect the duration of the cleanup.

Funding was needed to provide resources necessary to continue the City's ongoing commitment to transforming the community from its former heavy manufacturing and industrial economy to a vibrant commercial and service economy. Clean-up and revitalization are seen as a tremendous opportunity to increase nearby residential and commercial property values.

The City’s Brownfields Redevelopment Advisory Group (Martinsville BRAG) assists City staff in evaluating and selecting properties based on the following criteria:

• Impact on public health, the environment, and wildlife habitats
• Proximity to municipal or private water sources, residential areas, and schools
• Potential reuse of the site for open/green space and/or recreation
• Degree to which the site furthers objectives for revitalizing the community

Contact the City of Martinsville Department of Community Development to see if your property is a good candidate for this program or other redevelopment incentives available in the City.

Find jobs with the City via our employment website.

Find how to apply for a business license by viewing our Business Licenses page.

View the most recent Circuit Court Docket in the Archive Center.

Check the Visit Martinsville website for information on upcoming events.

View the City's Freedom of Information Policy (PDF).

View the City's Municipal Code via Municode.

Find information about the City's transportation services on the Bus System page.

See our Payments page to learn how to make payments on your City's bills.

Pay your business license fees online via our online payment portal.

Pay your personal property taxes online via our online payment portal.

Pay your real estate taxes online via our online payment portal.

Pay your utility bills online by visiting our online payment portal.

See the Henry County webpage on the Martinsville and Henry County 911 Center.

Learn about the City's bid process by seeing our Bids and Requests for Proposals page.

See our Inspections page for information about building permits and inspections.

See the City Burn Ordinance page.

See Martinsville's Code of Ordinances via Municode.

View City Council agendas, minutes, and meeting recordings via the Agenda Center.

See our Courts page.

Learn about the City's emergency notification system, CodeRED, by viewing our Emergency Alert System page.

Learn how to acquire fishing/hunting licenses and concealed carry permits on the Circuit Court Clerk page.

Learn how to acquire a marriage license on the Circuit Court Clerk page.

Check out the Martinsville Mustangs website.

Learn about the various parks/spaces available for rent in Martinsville on the Parks, Rentals and Proper Forms page.

See the Martinsville City Public Schools website for contact information on the School Board.

See our Rates and Taxes page.

See the Victim Witness Program page.

Learn how to register to vote, where to go on election day, and more on our Registrar's Office page.

Check the Henry County Alert Eagle website for information about weather alerts.

Report a general concern to the City via our online Contact Form.

Report a property maintenance violation via our Property Maintenance website.

See our What to Do During a Blackout for information about reporting a power outage.